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Complaints

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Key Contact :

Fatimah Khan | Director
fatimah@khanainsolicitors.co.uk

Clients Complaints Procedure

Stage 1

  1. You can write, email or telephone your complaint through to us.
  2. Your complaint will be acknowledged within 2 working days of receipt and you will be advised who is dealing with it.
  3. We wish to resolve your complaint within 28 working days and findings will be communicated with you.
  4. If the nature of your complaint is complex, we will advise you if there are any amendments to the timescales in dealing with your compliant.
  5.  We will communicate our final response and provide you with details of the Legal Ombudsman and Solicitors Regulatory Authority if you wish to escalate your complaint.

Stage 2

If you feel our final decision has not resolved your complaint, you can escalate your complaint to the Legal Ombudsman and Solicitors Regulatory Authority.

England and Wales Complaints must be made within 6 months of our final response and no later than 1 year from the date of the complaint linked to the date of the act or omission giving rise to a complaint or the date on which you should reasonably have known there were grounds for a complaint. When you first realised that there was a complaint.

www.sra.org.uk/handbook or by writing to ‘Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN’ or calling the Solicitors Regulation Authority’s contact centre on 0370 606 2555 (inside the UK), 08:00 to 18:00, Monday, Wednesday, Thursday and Friday or 09:30 to 18:00 on Tuesday.

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Khanain Solicitors  aims to provide tailored solutions for your immigration matters.
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Khanain Solicitors is the registered trading name of Khanain Law Ltd a company registered in England and Wales (CRN: 14039872). Khanain Law Ltd is regulated by the Solicitors Regulation Authority (SRA No. 8000962). The registered office is at 4 Roding Lane South, Redbridge, Ilford, IG4 5NX.

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